Employment Type: Full-time
Remuneration - Variable; Based on experience and last drawn
Female candidates only
Company Description:
Pinky Promise Private Limited is India's largest online platform for Gynaecology. We have catered to ~50,000 patients all over India on our app. We have also recently raised a USD 1 Million Seed Round with Marquee Angels and Funds. Pinky Promise has established its first clinic in the prime location of Andheri West, Mumbai.
About the Role:
We are looking for a warm, organised and patient-friendly Care Coordinator in Mumbai to manage front-desk operations at our gynaecology clinic in Andheri West.
This role is crucial in creating a safe, comfortable and non-judgmental experience for women visiting the clinic.
Key Responsibilities:
- Manage patient appointments, reminders, registrations and check-ins
- Handle calls, WhatsApp queries and basic patient coordination
- Maintain patient records, billing and reports accurately
- Coordinate with doctors, nurses and diagnostic partners
- Ensure a smooth OPD flow and minimal waiting time
- Handle payments, invoices and basic admin tasks
- Maintain clean, welcoming front desk and waiting area
- Support patients with empathy and confidentiality, especially for sensitive concerns
- Maintain excellent service quality and patient experience
Required Qualities and Skillsets:
- Prior experience as a clinic receptionist / front desk executive / hospital coordinator
- Strong communication skills (Hindi, English and Marathi required)
- Comfortable using basic computer systems like Google Workspace, Excel, WhatsApp and digital tools
- Highly organised, reliable and detail-oriented
- A calm, patient-first attitude, especially in a healthcare setting
Nice to Have:
- Experience in a gynaecology clinic / diagnostic centre
- Familiarity with medical terminology or patient workflows OR background in Science/Biology
- Experience handling insurance or lab coordination
Employment Details:
Days: Monday to Saturday
Timings: 12:00PM to 9:00PM
Why Join Us
- Be part of a fast-growing women’s health start up
- Work in a supportive, respectful and purpose-driven environment
- Opportunity to grow with the team as we scale.
