Company Description:

Pinky Promise is a platform that aims to provide affordable, instant, and reliable sexual and reproductive healthcare to every Indian woman. In less than a year since its public Beta launch, Pinky Promise has served over 100k women, many of whom have never visited a Gynecologist before.

About the Role:

We are looking for a dedicated and highly skilled Senior Care Coordinator to join our team. The ideal candidate will have a medical and business background, with a combination of an MBBS degree and an MBA, bringing a deep understanding of healthcare operations and management. This position will require expertise in driving patient satisfaction, ensuring adherence to care protocols, and contributing to the overall growth of our healthcare offerings.

Key Responsibilities: Patient Coordination & Care Management

Lead the Care Coordination Team: Ensure seamless coordination of care for patients, ensuring that care protocols and plans are followed and patients are satisfied with the services provided.
Revenue Generation: Drive top-line growth by leveraging care offerings and ensuring that revenue targets related to patient services are met. This includes identifying opportunities to expand services and improve patient retention.
Adherence to Care Protocols: Ensure high adherence to medical protocols, including facilitating necessary pathology tests. Follow through on patient care to maintain continuity and support recovery.
Operational Efficiency: Oversee and streamline operations within the care coordination process to improve efficiency, reduce wait times, and ensure a high-quality patient experience. Additionally maintain operational and communication efficiency among different teams.
Patient Satisfaction: Focus on improving patient satisfaction by ensuring timely care, addressing patient concerns, and continuously evaluating service quality.
Collaboration with the Team: Work closely with doctors, experts, customer support, technology and other team members to ensure that protocols are effective and all team members are well-informed.
Collaboration to generate Scientifically accurate content: Work closely with the team to generate relevant and scientifically backed content.

Requirements:

MBBS and MBA degrees (preferred combination of medical and business management expertise)
Minimum of 2 years of experience in a healthcare institution or healthcare-related field
Familiarity with biology and healthcare practices
Proven track record in driving revenue and improving patient satisfaction
Strong communication and interpersonal skills
Ability to manage multiple tasks and priorities in a fast-paced environment
Excellent problem-solving and decision-making abilities

Why Join Us:

Be part of a growing team with opportunities for personal and professional development.
Get international exposure
Work in a supportive, patient-focused environment.
Opportunity to make a significant impact on women’s health through quality gynecological care.

All Jobs

Senior Care Coordination Manager