Roles and Responsibilities

This role will require a decision support mechanism that helps with everything from building and expanding a team, optimizing day-to-day options to carrying out high-priority initiatives to tackling the most important strategic questions.

Key Responsibilities

Visiting different truck loading locations in and nearby facilities for customers’ training purposes.
Adding trip details to the desktop/phone.
Handling and Training customers on mobile and desktop applications.
Preparation of Daily MIS for different clients
Handling Customer queries and providing solutions.
Follow up to ensure that appropriate actions were taken on customers' requests
Refer unresolved customer grievances or special requests to the Operations Manager
Extensively calling up and communicating via other media
Calling multiple stakeholders extensively

Requirements

Efficient in handling and communicating with customers
Ability to listen and active problem-solving skills
Good interpersonal skills, excellent verbal communication & basic written communication
Basic knowledge of Excel
Decent knowledge of mobile apps and desktop applications.
Qualification: High school degree or equivalent
Having prior experience in the transportation industry will be an added advantage.
Knowledge of a regional language
Ready to work in all shifts including night shift.
Ready to work 6 days a week and ok to travel to client location

Jobs in Sanand

Operations Executive