Job description
1. Answers minimum 80-100 incoming/outbound customer calls regarding billing issues, product problems, service questions and general client concerns, RTO, REVIEWS, Social media.
2. Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
3.Update customer information in the customer service database during and after each call.
4. Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
5 .Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers.
6. Minimum Experience 1-2 years in customers facing role preferably e-commerce background will be advantage. Sound Knowledge of exchange, refund and Delivery system.