About the Role:
- Credit Control/ revenue collection
- Reconciliation of pending payments and understanding of receivables
- MIS/ excel exposure
- Relationship management
- Take Ownership and Ability to execute, hit numbers/goals, and meet deadlines
Key responsibilities:
- Follow-up on Outstanding Payments: Contact customers via calls, emails, or visits to recover pending dues and ensure timely payments.
- Reconciliation of account statements: Reconcile outstanding customer balances and resolve discrepancies.
- Negotiate and Resolve Issues: Discuss payment plans, resolve billing disputes, and maintain a customer-friendly yet firm approach.
- Escalation of High Risk Accounts: Escalate high-risk accounts to the Collection Manager for further action.
- Maintain Accurate Records: Update customer interactions, payment status, and generate regular reports on collection progress.
- Ensure Compliance: Adhere to company policies and legal guidelines while maintaining confidentiality and professionalism.
Preferred qualifications:
- Experience & Education: Graduate with 1–3 years of experience in collections or customer follow-up roles, preferably in banking, NBFCs, or similar sectors.
- Skills: Strong communication, negotiation, and problem-solving skills with working knowledge of Excel and collection tools.
- Attitude: Target-driven, detail-oriented, and able to handle pressure while maintaining professionalism with customers.