City Head – Gurugram

Freight Tiger • Full-time • Gurugram, Haryana, India • 8h ago

We are looking for a highly motivated and entrepreneurial City Manager to own the P&L and lead city-level operations across demand generation, supply acquisition, fulfillment, and collections. You will lead a high-performing team and be responsible for building and scaling Freight Tiger’s presence in your assigned geography.

This is a business-critical role that requires strategic thinking, hands-on execution, team leadership, and strong relationship-building with stakeholders on both the demand and supply sides.

Key Responsibilities

Demand Generation

 Drive adoption of the Freight Tiger platform among transporters and logistics service providers (LSPs) in your city

 Build and maintain strong relationships with top LSPs to drive repeat orders and consistent engagement

 Lead the demand team to ensure a steady and growing inflow of high-quality trip orders Supply Acquisition & Engagement

 Identify, onboard, and engage fleet owners and truck operators

 Ensure supply readiness to meet demand requirements at all times

 Develop programs to retain and grow supply-side partnerships

Fulfillment Oversight

 Ensure seamless matching between transport demand and fleet supply

 Drive fulfillment efficiency through effective coordination of teams and use of platform tools

 Solve for operational bottlenecks and improve key fulfillment metrics

Collections Management

 Oversee collections from LSPs and transporters post-trip completion

 Ensure timely and accurate reconciliation of payments

 Work closely with the collections team to resolve disputes and improve recovery Key Metrics / KRAs

 P&L ownership of the city – margin and revenue performance

 Number of completed trips and repeat orders

 Active supply and fleet utilization

 Collection efficiency and DSO (days sales outstanding)

 Demand-to-supply fulfillment ratio

 Team performance and coordination across functions

Qualifications & Experience

 5–6 years of experience in operations, category management, or city P&L roles in logistics, digital freight brokerages or marketplaces

 Proven track record of managing cross-functional teams and hitting business targets

 Strong planning, execution, and analytical skills

 Hands-on operator with a bias for action and strong problem-solving ability

 Excellent relationship management and stakeholder handling skills

 Comfortable with data-driven decision-making and KPI management