We are seeking a highly skilled and results-oriented Senior Technical Program Manager (TPM) to join our dynamic team. This role is pivotal in driving the end-to-end delivery of complex technical programs and strategic initiatives, ensuring they are completed on time, within budget, and to the highest quality standards. The ideal candidate will possess a strong technical background, exceptional program management expertise, and the ability to lead cross-functional teams while effectively communicating with both technical stakeholders and external clients at all levels.
Key Responsibilities
Internal:
- Lead technical program kickoff and planning: Take the initial handover from the sales team, conducting internal technical kickoffs with engineering, product, and value discovery teams to establish clear technical scope, architectural considerations, and resource requirements.
- Facilitate technical workshops: Run detailed technical workshops with customers to deeply understand their current state, align technical priorities, draft comprehensive Statements of Work (SOWs) encompassing technical integrations, timelines, detailed resource planning, and budget.
- Secure technical and business sign-off from client and internal stakeholders on these deliverables.
- Drive technical execution and coordination: Own the technical deliverables and coordination across multiple concurrent pilots and launches.
- Proactively identify and unblock technical dependencies and ensure technical alignment and prioritization with product and engineering teams.
- Oversee UAT and technical documentation: Work closely with launch managers on technical onboarding, meticulously plan and lead User Acceptance Testing (UAT) from a technical perspective, and prepare comprehensive technical documentation for client sign-off.
- Strategic technical liaison: Act as the primary technical liaison between internal engineering, product, and value discovery teams, ensuring technical feasibility, efficient resource allocation, and alignment with overall business objectives.
External
- Lead end-to-end technical implementations: Manage the complete technical implementation lifecycle of Freight Tiger solutions for new enterprise clients, ensuring seamless integration, data migration, and a successful transition to our platform.
- Translate client needs into technical requirements: Document detailed client technical requirements, collaborating with sales, pre-sales, and customer success to define precise Statements of Work (SOWs) and measurable technical success KPIs.
- Develop and manage complex project plans: Create and maintain intricate technical project plans, timelines, and budgets, focusing on technical milestones, dependencies, and risk mitigation to ensure projects are completed on time and within scope.
- Stakeholder management: Serve as the main point of contact for clients throughout the implementation, providing regular updates, managing expectations, and proactively addressing complex issues or escalations.
- Influence product roadmap with insights : Collaborate deeply with the product and engineering teams to identify, prioritize, and define enhancements and new features based on critical client feedback and industry trends.
- Monitor and report on KPIs : Define, monitor, and report on key performance indicators (KPIs) to track the success of client implementations, identify bottlenecks, and pinpoint areas for platform improvement.
Preferred Qualifications
- Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field.
- 5-8 years of experience in client-facing technical program management or senior technical project management, preferably within the enterprise SaaS, logistics technology, or supply chain industry.
- Proven track record of successfully leading complex enterprise software implementations involving deep technical integrations with ERPs (e.g., SAP, Oracle), WMS, TMS, or other critical enterprise systems.
- Strong understanding of software development lifecycle (SDLC), agile methodologies, and experience working closely with engineering and product teams.
- Excellent communication skills, with the ability to articulate complex technical concepts to both technical and non-technical stakeholders, and build strong relationships with client technical teams and internal experts.
- Highly organized, detail-oriented, and adept at managing multiple complex technical programs simultaneously in a fast-paced environment.
- Demonstrated experience in technical risk management, issue resolution, and conflict management within a client-facing context.
- Prior experience in the freight logistics or supply chain technology industry is highly desirable.
