About Freight Tiger and the Opportunity
Freight Tiger has built India’s largest unified freight network, which combines offline with digital to build a modern operating system for the logistics industry. This is revolutionary for a supply chain that is traditionally fragmented, offline, and time-intensive. As India aims to bring down logistics costs from over 14% to under 10% of GDP, Freight Tiger is positioned to be at the forefront of this ambitious endeavour.
Freight Tiger’s malleable software enables a collaborative freight network, creating value for every stakeholder in the supply chain, from large-scale producers to individual drivers. It is truly neutral, which is virtually unheard of in the logistics industry. This will give you the opportunity to apply your financial acumen to creating profitability while addressing the needs of a vast variety of customers being served by a layered and complex solution.
What we need from you: the ability to deal well with ambiguity, have the foresight and think critically. If you’re resilient, love a challenge and have lots of drive, you’ll fit in well at Freight Tiger.
What you get in return: a seat at the table at a growth-stage tech startup with a brilliant team and massive potential.
Freight Tiger is backed by Lightspeed Venture Partners, Moonstone Investments, Shriram Transport Finance, Munjal Family Trust, Florintree Infra and Aroa Ventures.
Customers: Our 300+ customers include Saint Gobain, Dalmia Group, JSW Steel, ITC, DHL, MRF, and Pernod Ricard - many of India’s largest companies.
Website: www.freighttiger.com
Email: hr@freighttiger.com
Location: Mumbai
About the Role:
Freight Tiger is growing exponentially, and we are looking to hire a SM of Customer Success and Account Management to help lead and scale our business. This role will report into the VP of Customer Success & Development. We are a customer centric organization and Customer Success is at the heart of everything we do. Our customers include India’s largest manufacturers and logistics service providers, who partner with us to digitise and transform their supply chains.
You will own high impact customer outcomes for CEOs, CIOs, Supply Chain leaders and other stakeholders at our customer organizations. At FT, you will work with some of the brightest minds in tech; your peers come from reputed global and Indian organizations such as McKinsey, Amazon, Apple, DHL, Ola and many more.
Key Responsibilities:
- Own customer outcomes. Identify the metrics that matter to our customers and drive results to deliver quantifiable impact to their business.
- Improve customer experience, Deliver customer value , increase revenue and reduce costs. We go a step beyond and help our customers’ customers as well.
- Attract world class talent and lead a high performing team across customer success, operations and analytics
- Build long term relationships with our customers and key stakeholders.
- Be responsible for annual recurring revenue, upsell and cross sell opportunities, customer NPS and retention.
- Advance our competitive intelligence and consultative selling efforts by updating your team’s playbook with the latest sales and engagement strategies.
- Represent FT and our values. Put the customer first in everything you do.
- Establish an effective feedback loop that surfaces the voice of customer and influences product teams to evolve product and Services to support customers’ success.
- Attract world class talent and lead a high performing team across customer success, operations and analytics.
- Resolve customer escalations related to day to day operation , Platform & Product related issues, customer new requirement etc.
Preferred Qualifications/Skills:
- You have a track record of delivering customer outcomes. Minimum 10 years total experience with at least 5+ years in a customer oriented leadership role, SaaS and / or Supply Chain consulting experience preferred.
- Preferred MBA or Engineering graduate with reputed institutes
- You have the ability to navigate uncertainty and ambiguity; steer the team with conviction in a fast paced environment.
- Ability to balance analytical decision making with intuition and sound judgement.
- A strong communicator with the ability to influence a wide range of internal and external stakeholders.
- The ability to demonstrate value is a key communication skill for this role.
- Process oriented mindset
- Consulting background preferred.
- Experience working in a fast-paced environment e.g. early stage logistics startup, fast-paced consulting environment etc.